The Quality Assurance history and, in general, the building of quality concept have accompanied the humanity history. With the advent of the production systems of the second and third Industrialisations Movement, this meant strengthening the control of products and services. With the end of the last century, more and more quality has affected processes and organisations as a whole. Today, Total Quality Management models cover all sectors of goods and services. Thus, also education systems can have great benefits from the spread of a Quality Culture. The essay aims to trace the history of TQM and shows how it also concerns formal and informal training. It also wants to show how the introduction of Quality Assurance Systems helps to create positive effects at both the micro, meso, macro and mega levels.
University of Florence, Italy - ORCID: 0000-0002-3693-5209
Titolo del capitolo
Quality Culture and Innovation in Higher Education
Autori
Fabio Togni
Lingua
English
DOI
10.36253/979-12-215-0151-3.08
Opera sottoposta a peer review
Anno di pubblicazione
2023
Copyright
© 2023 Author(s)
Licenza d'uso
Licenza dei metadati
Titolo del libro
Re-thinking Adult Education Research. Beyond the Pandemic
Curatori
Vanna Boffo, Regina Egetenmeyer
Opera sottoposta a peer review
Numero di pagine
284
Anno di pubblicazione
2023
Copyright
© 2023 Author(s)
Licenza d'uso
Licenza dei metadati
Editore
Firenze University Press
DOI
10.36253/979-12-215-0151-3
ISBN Print
979-12-215-0150-6
eISBN (pdf)
979-12-215-0151-3
eISBN (xml)
979-12-215-0152-0
Collana
Studies on Adult Learning and Education
ISSN della collana
2704-596X
e-ISSN della collana
2704-5781